Common questions
1. WHAT ARE THE PAYMENT METHODS?
We accept PIX and all major credit cards (VISA, Mastercard, Discover, AMEX). We also use Mercado Pago if the customer wants to pay with more than one credit card.
2. HOW SECURE IS MY PURCHASE?
When you purchase online using your credit card, all of your information is entered into a secure SSL page. Your information is encrypted using SSL and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. ARE THERE FEES TO PAY BECAUSE YOUR FACTORIES ARE OVERSEAS?
No. You will not pay any additional fees.
4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All our deliveries are made after confirming all the details you provided when finalizing the order. If you want to change something, due to a change of address, or for any other reason, please contact us immediately to request the change. Our email is contato@teuspulos.com
5. EVEN AFTER THE ORDER HAS BEEN SENT, CAN I CHANGE IT?
Please be aware that your shipping address cannot be revised after the order has been processed or shipped. Please update your shipping address to your current address for future orders.
6. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
The delivery time is based on the shipping option you chose. After your order is shipped, we will send your tracking number and tracking website by email (the one you registered on the order). The order processing and shipping time will be 1 to 7 business days, after which the tracking code will be sent to the email address you provided in the registration for real-time tracking. We are not responsible for any delays caused by the Post Office.
7. WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER?
If anything is still missing, please contact us immediately at contato@teuspulos.com.br
We are committed to your satisfaction and ready to meet your needs.
8. DOES TEUS PULOS RETURN ITEMS DAMAGED BY THE CUSTOMER?
At Teus Pulos, we value our customers' satisfaction and strictly follow the Consumer Protection Code (CDC). Below, you will find the guidelines for exchanging and returning products purchased in our online store.
Right of Withdrawal
According to article 49 of the CDC, you have the right to cancel your purchase within 7 days of receiving the product, without needing to justify your reason. To exercise this right, the product must be returned in its original packaging, with no signs of use or damage, and accompanied by all accessories and manuals.
Conditions for Exchange and Return
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Unused Product : To exchange or return an unused product, it must be in perfect condition, as it was delivered. Products with signs of use or damage caused by the customer will not be accepted.
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Defective Product : If the product has a manufacturing defect, follow the steps below:
- Please contact our Customer Service: contato@teuspulos.com.br within the warranty period.
- After analyzing and confirming the defect, you can choose one of the following alternatives:
- Product repair.
- Exchange for another identical product.
- Refund of the amount paid.
- Proportional price reduction.
Application Procedure
To request an exchange or return, follow these steps:
- Contact our Customer Service via email or phone available on our website.
- Please provide the order number and reason for the request.
- Wait for instructions to ship the product.
Important Notes
- Products damaged by the customer or with signs of improper use will not be accepted for exchange or return.
- All returned products will undergo a quality analysis. If non-compliance with the conditions described above is found, Teus Pulos reserves the right to return the product to the customer without prior notice.
For more information, please contact our Customer Service. We are here to help!
Your Jumps - Jumping with Quality and Confidence!
Read also
Exchange and Refund Policy
Contact - Contact Us
Payment Methods
Terms of Use and Conditions
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